Emergency service:

The reception and administration teams are always available to help during office hours (08:30AM to 17:30AM)on 01622 813700.

If you have an emergency out of office hours, please call the office on the usual number 01622 813700 selecting OPTION 1 to have your call diverted directly to our dedicated out of hours service who will contact the duty vet for you.

Please stay by the phone and one of the out of hours vets will contact you. Try to keep the line clear until we contact you. If the vet has not called you within 10 minutes (as they may be dealing with another emergency), please call 01622 813700 again and the out of hours service will contact the vet again.

As we are a specialist referral hospital, there are always staff on site. If you have been referred into the hospital, please ensure we have an estimated time of your arrival as we may be dealing with other emergency cases. The hospital electric security gates are closed from 8pm to 6am, so you will need to be buzzed in by the on-call hospital team. 

For general enquiries during office hours and all visits, call us on 01622 813700 selecting option 1 for reception..

For hospital appointments and referrals, call us on 01622 813700 selecting option 2 for the hospital.

For account queries, call us on 01622 813700 selecting option 3 for accounts.