Emergency service

The reception team is always available to help you during office hours on 01622 813700.

If you have an emergency at any other time, please still call the office on the usual number 01622 813700.

You will then be given two options:

  • Press 1 to have your call diverted directly to our pager service who will contact the duty vet for you.
  • Press 2 to leave a non-urgent message, which our receptionists will respond to during working hours the following day.

Please stay by the phone and one of our vets will ring you back within 10 minutes. Try to keep the line clear until we contact you. If the vet does not call you within 10 minutes, please call 01622 813700 again and the pager service will contact the vet again.

As we are a specialist referral hospital, there is always someone on site. If you are coming directly to the hospital, please ring first as we may be dealing with other emergency cases. The hospital electric security gates are closed from 8pm to 6am and you will need to ring the gate phone (07890 568564) to gain entrance.

For general enquiries and all visits, ring 01622 813700.

For hospital appointments and referrals, contact Anna Taylor on 01622 813700 selecting option 2 for the hospital.

For account queries, contact 01622 813700 selecting option 1 for accounts or contact Jenny Forbes on 01622 816036.

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